Senior Claims Manager

Our Client a leading firm

Overview

Our Client is entering a significant growth and transformation phase and is seeking to appoint a Senior Claims Manager to a newly established Managing General Agent business unit. This role will complement an already well established insurance brokerage and broader operations.

Reporting to the Chief Underwriting Officer, the successful candidate will assume full ownership of the end to end motor claims function, from first notification of loss through to final settlement.

This is a senior, hands on leadership role with full technical ownership across claims operations including FNOL, recovery, third party intervention, repair and supplier management, injury claims, counter fraud and claims data. The position offers the opportunity to shape the claims culture and operating model from the ground up within a new MGA environment.

Location

Dublin city centre with a hybrid working model.

Key Responsibilities

Claims Strategy, Operating Model and Cost Control

Lead the design and continuous improvement of the motor claims operating model. Drive performance, governance, reporting and supplier oversight to ensure strong customer outcomes and disciplined cost control.

FNOL, Recovery and Third Party Intervention

Develop and implement an effective FNOL and early intervention strategy to maximise engagement, improve liability outcomes and reduce overall claims cost through proactive handling and digital enablement.

Damage and Supply Chain Management

Manage and optimise a nationwide repair and supplier network. Ensure efficient claims routing, quality assurance, cost containment and strong service delivery throughout the vehicle lifecycle.

Injury and Legal Claims Management

Oversee the injury and legal claims function including reserving, settlement strategy, litigation management and catastrophic losses. Manage relationships with legal partners while ensuring fair outcomes and cost control.

Counter Fraud, Data and Insights

Drive fraud prevention initiatives and leverage claims data to generate insight. Feed claims learnings back into underwriting and pricing to support improved risk selection and portfolio performance.

Customer Experience and Governance

Ensure a high standard of customer experience alongside full regulatory compliance. Build and lead a high performing claims team aligned to the broader strategic objectives of the business.

Candidate Profile

Experience

Minimum seven years motor claims experience within the Irish market with at least three years in a leadership or management capacity.

Experience within an MGA, insurer, third party administrator or delegated authority environment is highly desirable.

Strong track record in managing claims costs, indemnity spend and leakage through effective claims strategies.

Experience managing motor repair networks and supplier relationships.

Proven experience handling Irish motor injury claims and working with legal panels.

Solid understanding of the Injuries Resolution Board process, Personal Injuries Guidelines, MIBI agreements and the Irish litigation environment.

Qualifications

CIP or equivalent qualification such as ACII or Diploma required.

Key Skills and Attributes

Strong understanding of claims reserving and its impact on overall claims cost.

Deep knowledge of motor claims cost drivers and their influence on loss ratios and performance.

Excellent understanding of policy coverage, liability assessment, recovery, subrogation and total loss handling.

Familiarity with claims systems and digital FNOL journeys.

Strong analytical capability with proficiency in Excel. Exposure to AI driven claims tools is advantageous.

Customer focused with the ability to deliver service excellence.

Commercially astute with a balanced approach to customer outcomes and cost management.

Decisive and comfortable making complex claims decisions.

Strong communication and negotiation skills.

Collaborative approach across underwriting, pricing, operations and external partners.

Resilient and adaptable in a fast paced and evolving environment.

Regulatory Requirements

This role may fall under the Central Bank of Ireland Fitness and Probity regime and will be subject to applicable requirements.

The role involves a Specified Function under the Minimum Competency Code. Candidates must hold or be willing to obtain a recognised qualification in personal insurance within an agreed timeframe.