Title: IT Support Engineer

Location: Offaly

Type: Permanent / onsite 5 days a week

My client is looking for an IT Support Technician to join its internal IT team. The role provides 1st and 2nd line support across a multi-site environment, with a strong mix of hands-on troubleshooting, infrastructure support and IT projects. This would suit an IT Support professional from an internal IT or MSP/helpdesk environment looking for a stable, long-term role with the opportunity to develop across infrastructure, systems, security and IT projects.

YOU WILL NEED A CAR / DRIVING LICENSE FOR THIS ROLE

THIS ROLE IS ONSITE 5 DAYS A WEEK

Key Responsibilities:

· Provide deskside and remote IT support across multiple locations.

· Troubleshoot Windows PCs/laptops, servers, networks, printers and business applications.

· Support Microsoft 365, Active Directory and SharePoint environments.

· Install and roll out new hardware, software and digital tools.

· Diagnose and resolve hardware, software and connectivity issues.

· Support IT projects, system upgrades and ongoing improvements.

· Maintain IT documentation, asset registers and user guides.

· Manage support tickets and liaise with external vendors where required.

· Assist with maintenance, security updates and investigation of system issues.

· Provide clear, user-friendly technical support to non-technical colleagues.

What I Am Looking For:

· 3+ years’ hands-on IT support experience.

· Good working knowledge of Windows, Active Directory, Microsoft 365 and SharePoint.

· Strong troubleshooting and problem-solving skills.

· Knowledge of endpoint security, antivirus and backup solutions.

· Excellent communication and documentation skills.

· Ability to prioritise issues and work independently as well as part of a small team.

· Relevant IT qualification, certification or equivalent practical experience.

· Full clean driving licence and own transport, as travel between sites is required.